DGCA imposed fine of Rs 10 lakh on Air India
New Delhi, November 7: Signaling its unwavering dedication towards safeguarding passenger interests, aviation watchdog DGCA has issued a “show cause notice” to Air India for non-compliance with passenger-centric regulations. “DGCA has consistently stressed the importance of providing high standards of passenger care during flight disruptions, including denial of boarding, flight cancellations and delays,” a senior official said.
DGCA issues CAR Section-3, Series M titled Part IV Facilities
“To effectively implement these rules, DGCA in 2010 introduced CAR Section-3, Series M Part IV titled ‘Facilities to be provided by airlines to passengers on account of denial of boarding, cancellation of flight and delay in flight'” Issued, as amended from time to time. To align with global best practices,” the official said.
DGCA has been inspecting scheduled domestic airlines
From May 2023, the Directorate General of Civil Aviation (DGCA) is inspecting scheduled domestic airlines at major airports to ensure airlines’ adherence to these passenger-centric rules.
Air India was not fully complying with the provisions of CAR
“During these inspections, it was observed that Air India was not fully complying with the provisions of CAR. As a result, a show cause notice has been issued to Air India, informing the airline about non-compliance with the regulations. “Have been asked to provide clarification and take corrective measures,” the official said.
Air India fined Rs 10,00,000
Similar inspections were conducted last year also at major airports and based on similar non-compliance by Air India with the provisions of CAR on denied boarding of passengers, a fine of Rs 10,00,000 (ten lakh rupees) was imposed. I went. Air India for violation.
