Man finds faulty Tata Nexon from Bengaluru showroom

A Bengaluru man, identified as Sharath Kumar, received a faulty Tata Nexon worth Rs 18.2 lakh. The car which was supposed to be his dream come true became a cause of frustration and disappointment.

After receiving the car, Sharath finds many flaws in his new car. Defects included problems with the Nexon facelift automatic petrol Fearless Plus and water-logged headlights. The car also had scratches on its front bumper, quarter panel frame and tailgate frame. Additionally, the vehicle had shoddy welding and improperly installed door rubber beading.

Kumar had bought this car from Prerna Motors in Yelahanka. Posting a video of the vehicle, Kumar described it as the “worst dealer of Tata Motors”. The issues revealed lack of pre-delivery inspection (PDI) and quality control (QC). After finding the defect, Sharath informed the car dealer about the incident, however, they were not interested in offering replacement or refund.

After Kumar posted his ordeal on his Instagram account, the video went viral on the internet. After the video surfaced, Tata Motors responded to it through the official handle of Tata Nexon. Commenting on the viral video, @tatanexonofficial wrote, “We sincerely apologize for the inconvenience. Please share your email ID, so that we can assist you soon with the concerned team.”
However, Sharath responded to the comment saying, “Already discussing with Prithvi, CEO of Prerna and Mohammed Ahmed, Zonal Manager of Tata Karnataka, I am not at all happy with the solution. We will see in court soon.”

Notably, the Tata Nexon was brand new and had a two-year warranty, but according to Sharath Kumar, the team did not respond properly.